Refund policy
Return and Refund Policy
At Pluginerds Shop, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help.
This Return and Refund Policy applies to purchases made through Pluginerds Shop at shop.pluginerds.com.
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
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in the same condition that you received it
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unused and unopened
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in its original packaging
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accompanied by proof of purchase or your order confirmation
This policy does not affect any statutory rights you may have under applicable consumer protection laws.
How to Start a Return
To start a return, please contact us at:
If your return is accepted, we will provide:
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a free return shipping label, where applicable; and
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instructions on how and where to send your package
Please do not send your item back to our registered company or business address.
As we work with fulfilment and logistics partners, returns must be sent only to the return address provided by our support team. Returns sent to any other address, including our registered business address, may not be accepted or processed.
Items sent back without first requesting a return will not be accepted.
For any return questions, you can always contact us at pluginerds01@gmail.com.
Free Returns
We offer free returns on eligible items that meet the conditions in this policy.
Damages, Faulty Items or Wrong Items
Please inspect your order as soon as it arrives and contact us immediately at pluginerds01@gmail.com if:
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the item is damaged
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the item is defective or faulty
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you receive the wrong item
If this happens, we will review the issue and work to make it right as quickly as possible.
Depending on the circumstances, we may offer a replacement, refund, or another suitable resolution.
Non-Returnable Items
Certain items cannot be returned for hygiene, safety, or practical reasons. These may include:
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opened, used, or damaged items that are no longer in their original condition
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sealed goods that are not suitable for return once opened for health, hygiene, or safety reasons
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custom or personalised products
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digital products, downloads, or software where access has already been provided
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gift cards
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sale or clearance items, unless faulty
If you are unsure whether your item is eligible for return, please contact us at pluginerds01@gmail.com before sending anything back.
Exchanges
We do not offer direct exchanges.
The quickest way to get a different item is to request a return for the original item first. Once your return is accepted, you can place a new order separately.
UK and European Union 14-Day Cooling-Off Period
If your order is being delivered to the United Kingdom or a country in the European Union, you may have the right to cancel or return your order within 14 days of receiving it, for any reason and without needing to provide justification.
To qualify, the item should be:
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in its original condition
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unused, except for any handling reasonably necessary to inspect the item
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in its original packaging where possible
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accompanied by proof of purchase or your order confirmation
Please note that, in line with applicable law, this right may not apply to certain items, including sealed goods that are not suitable for return once opened for health, hygiene, or safety reasons, custom or personalised products, and digital products where access has already been provided.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank, card provider, or payment provider to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have still not received it, please contact us at:
Questions About This Policy
If you have any questions about this Return and Refund Policy, you can contact us by email at:
You may also contact us through the contact form available on our website.