Shipping policy
Shipping Policy
This Shipping Policy forms part of our Terms of Service and should be read alongside our main Terms, available in our website footer.
Please review this Shipping Policy carefully before placing an order with us. This policy applies to all orders placed through Pluginerds Shop at shop.pluginerds.com.
What are my shipping and delivery options?
We offer shipping on all orders placed through our store. In some cases, a third-party fulfilment partner may manage inventory and handle the dispatch of your order on our behalf.
Shipping options available to you will be displayed at checkout where applicable.
Do you offer free shipping?
Yes. We offer free worldwide shipping on all orders.
Do you deliver internationally?
Yes. We offer worldwide shipping.
Please note that some international orders may be subject to local import rules, customs procedures, or delivery restrictions that are outside our control. By placing an order, you are responsible for ensuring that the product can be lawfully imported into your country.
Other shipping-related questions
Where do you ship?
We ship worldwide.
Where do you ship from?
Orders may be shipped directly from our fulfilment partners and warehouses in locations such as the United States, China, the United Kingdom, and other regions, depending on stock availability and the destination of your order.
How long does it take to ship my order?
Estimated delivery time is 5–13 business days.
Please note that this is an estimate only and delivery times may vary depending on your location, customs processing, carrier delays, peak periods, or other factors outside our control.
Do you offer expedited shipping?
At this time, we primarily offer our standard shipping service. If expedited shipping becomes available for certain products or destinations, this will be shown at checkout.
How can I track my order?
Once your order has been processed and dispatched, you will receive a shipping confirmation email with your tracking details, where available.
What if I am not home at the time of delivery?
Delivery procedures depend on the courier handling your order. In many cases, the courier may leave the parcel in a safe place, attempt redelivery, or leave instructions for collection. We recommend monitoring your tracking information closely once your order has shipped.
Are shipping times guaranteed?
No. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, weather, incorrect shipping information, or other circumstances outside our control.
Will I have to pay taxes or customs charges for international orders?
We offer free shipping on all orders. However, depending on your country’s laws and import regulations, customs duties, import taxes, VAT, or other local charges may apply and are the responsibility of the customer where applicable.
Order processing
Orders are typically processed within a reasonable timeframe after payment has been successfully received. Processing times may vary depending on product demand, stock levels, fulfilment location, and order volume.
Please note that processing time is separate from shipping time.
Incorrect addresses
It is the customer’s responsibility to ensure that the shipping address entered at checkout is accurate and complete.
If an incorrect or incomplete address is provided and this causes a failed delivery, return, or additional shipping costs, we may be unable to offer a refund for the original shipment or may need to charge an additional fee to resend the item.
Lost, delayed or marked-as-delivered parcels
If your order is significantly delayed, lost in transit, or marked as delivered but not received, please contact us at pluginerds01@gmail.com and we will do our best to assist you.
Please note that once a parcel has been handed to the shipping carrier, delays caused by the carrier are outside our direct control, but we will still work with you to help resolve any delivery issue where possible.
Questions about returns?
If you have questions about returns, please review our Refund Policy available in our website footer.
How can you contact us about this policy?
If you have any questions about this Shipping Policy, you can contact us by email at:
You may also contact us through the contact form available on our website.