Terms of Service

These Terms of Service apply to your access to and use of Pluginerds Shop, available at shop.pluginerds.com, and any products, services, content, features, or tools made available through our store.

Pluginerds Shop is operated by Pluginerds.

By accessing our website, browsing our store, or placing an order with us, you agree to be bound by these Terms of Service, together with any other policies referenced on our website, including our Shipping Policy, Return and Refund Policy, and Privacy Policy.

Please read these Terms carefully before using our store. If you do not agree to these Terms, you should not use our website or purchase products from us.

SECTION 1 - ELIGIBILITY AND ACCESS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, province, or territory of residence, or that you are the age of majority and have given us your consent to allow your minor dependants to use the Services on devices owned or controlled by you.

To use certain parts of the Services, including placing an order, you may be required to provide information such as your name, email address, billing details, shipping address, and payment information. You agree that all information you provide is accurate, current, complete, and belongs to you or that you are authorised to use it.

You are responsible for maintaining the confidentiality of any account credentials you use with our Services and for all activity under your account.

We reserve the right to refuse service, suspend accounts, or cancel orders at our sole discretion, including where we suspect fraud, abuse, unauthorised activity, or a breach of these Terms.

SECTION 2 - PRODUCTS AND PRODUCT INFORMATION

We make every effort to display our products, descriptions, images, colours, specifications, features, and other product information as accurately as possible. However:

• colours and product appearance may vary depending on your screen, device, or settings;

• packaging may vary from time to time;

• minor differences may exist between product images and the product received;

• product specifications, accessories, or packaging may vary slightly depending on availability, batch, or fulfilment location.

We do not guarantee that product images, descriptions, specifications, or other content on the site are entirely error-free, complete, or current at all times.

All product descriptions, pricing, availability, promotions, and specifications are subject to change at any time without notice.

We reserve the right to discontinue any product at any time and to limit the sale of products to any person, region, or jurisdiction.

Product use and responsibility

Products purchased from Pluginerds Shop are intended for normal personal or household use unless expressly stated otherwise.

You are responsible for reading all product information, instructions, warnings, compatibility details, and safety guidance before use. Where a product requires installation, assembly, charging, connection to another device, or use with third-party equipment, you are responsible for ensuring that the product is suitable for your intended use and compatible with your existing setup.

We are not responsible for misuse, improper installation, failure to follow instructions, unauthorised modification, or use of a product in a way that is not intended.

Nothing on our website should be taken as technical, professional, medical, legal, or specialist advice. Product information is provided for general guidance only.

SECTION 3 - ORDERS AND ACCEPTANCE

Placing an order with us constitutes an offer to purchase. All orders are subject to acceptance by Pluginerds Shop.

We reserve the right to accept, reject, limit, or cancel any order for any reason, including but not limited to:

• product unavailability;

• suspected fraud or unauthorised transactions;

• pricing or listing errors;

• errors in customer information;

• orders that appear to be for resale or commercial distribution;

• delivery restrictions or issues affecting your location.

Your order is not accepted until payment has been successfully processed and we have issued an order confirmation or shipping confirmation, as applicable.

If we cancel or change an order after it has been placed, we will attempt to contact you using the email address, billing information, or other contact information provided at checkout.

Please check your order carefully before submitting it. Once an order has been processed, we may not be able to amend or cancel it.

Your purchase is also subject to our Return and Refund Policy, available in our website footer.

You agree that purchases made through our store are for personal use only and not for resale, redistribution, or export unless expressly agreed by us in writing.

SECTION 4 - PRICING, PAYMENTS AND BILLING

All prices displayed on our store are shown in the currency indicated on the site at the time of purchase. Prices are subject to change without notice.

Unless otherwise expressly stated, prices may not include taxes, customs duties, import VAT, or similar charges that may apply in your destination country. You are responsible for any such charges unless we expressly state otherwise.

Although we may offer free shipping, this does not include any customs duties, import taxes, local handling fees, or other charges imposed by authorities or carriers in the destination country.

You agree to provide current, complete, and accurate billing, payment, and account information for all purchases made through our store. You agree to promptly update your information so that we can complete your transaction and contact you if necessary.

By placing an order, you represent and warrant that:

• the payment method used belongs to you or you are authorised to use it;

• the payment information provided is accurate and complete; and

• the charges incurred will be honoured by your payment provider.

We reserve the right to correct any pricing, typographical, or billing errors, even after an order has been submitted.

SECTION 5 - SHIPPING, DELIVERY AND FULFILMENT

We ship to multiple countries and may fulfil orders through third-party warehousing, logistics, and fulfilment partners.

All shipping and delivery times provided on our site are estimates only and are not guaranteed. Delays may occur due to factors outside our control, including but not limited to:

• courier disruptions;

• customs inspections or clearance delays;

• weather conditions;

• peak periods;

• incorrect address details provided by the customer;

• international shipping disruptions;

• fulfilment delays caused by stock availability or logistics partners.

We are not liable for shipping or delivery delays caused by carriers, customs, fulfilment partners, or events outside our reasonable control.

It is your responsibility to provide a complete and accurate shipping address. If an order is returned, delayed, or lost due to incorrect or incomplete shipping information provided by you, we reserve the right to charge additional shipping or handling costs where applicable.

Where permitted by law, title to and risk of loss for products passes to you upon delivery of the products to the carrier or delivery address.

Further details are set out in our Shipping Policy, available in our website footer.

SECTION 6 - RETURNS, REFUNDS AND CHARGEBACKS

Returns and refunds are governed by our Return and Refund Policy, available in our website footer.

We reserve the right to refuse returns, refunds, or replacements where the request falls outside our policy or where we reasonably suspect abuse, fraud, or dishonesty.

You agree to contact us first at pluginerds01@gmail.com before initiating a chargeback or payment dispute, so that we may attempt to resolve the issue directly.

Nothing in these Terms limits any mandatory consumer rights that may apply under the laws of your country of residence.

SECTION 7 - INTELLECTUAL PROPERTY

All content included in the Services, including but not limited to text, graphics, logos, icons, images, videos, product descriptions, branding, page designs, and software, is owned by or licensed to Pluginerds Shop, Pluginerds, or our content providers, and is protected by copyright, trademark, and other intellectual property laws.

You may use the Services only for your personal, non-commercial use. You must not reproduce, copy, distribute, modify, republish, scrape, exploit, or otherwise use any part of the Services without our prior written consent.

The name Pluginerds Shop, Pluginerds, our logos, slogans, product names, and related branding are our intellectual property or are used under licence. Unauthorised use is strictly prohibited.

SECTION 8 - OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to third-party tools, integrations, apps, payment services, shipping services, or other services that we neither control nor monitor.

These tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind. Your use of third-party tools is entirely at your own risk and subject to the third party’s own terms and policies.

We may also introduce new features, services, or tools in the future, which shall also be subject to these Terms.

SECTION 9 - THIRD-PARTY LINKS

Our site may include links to third-party websites or services. These links are provided for convenience only.

We do not control and are not responsible for the content, accuracy, legality, policies, or practices of any third-party websites or services. Your use of such third-party sites is entirely at your own risk.

Complaints, claims, questions, or concerns about third-party products or services should be directed to the relevant third party.

SECTION 10 - RELATIONSHIP WITH SHOPIFY

Pluginerds Shop is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Pluginerds Shop, operated by Pluginerds.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Pluginerds Shop, including any injury, damage, loss, or dispute arising from products purchased from our store.

You hereby release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Pluginerds Shop.

SECTION 11 - PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy, available here:

shop.pluginerds.com/policies/privacy-policy

Because our store is hosted on Shopify, Shopify may collect and process certain personal information in order to provide and improve the platform and Services. By using our Services, you acknowledge that your information may be processed by Shopify and its service providers in accordance with applicable privacy policies.

SECTION 12 - REVIEWS, FEEDBACK AND USER SUBMISSIONS

If you submit or post reviews, comments, suggestions, ideas, testimonials, photos, videos, or other materials to us or through our Services collectively referred to as “Feedback”, you grant Pluginerds Shop and Pluginerds a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable licence to use, reproduce, edit, publish, display, adapt, translate, distribute, and otherwise exploit such Feedback in any media for any lawful purpose, including marketing and promotional purposes.

You represent and warrant that:

• you own or control all rights to the Feedback;

• the Feedback does not infringe any third-party rights;

• the Feedback is truthful and not misleading; and

• the Feedback does not contain unlawful, abusive, defamatory, obscene, or harmful material.

We reserve the right, but not the obligation, to remove or edit any Feedback at our discretion.

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our site or in the Services that contains typographical errors, inaccuracies, or omissions, including in relation to product descriptions, specifications, pricing, promotions, shipping times, and availability.

We reserve the right to correct such errors, inaccuracies, or omissions and to change or update information or cancel orders at any time without prior notice, including after you have placed an order.

SECTION 14 - PROHIBITED USES

You may not use the Services or any content on the site:

• for any unlawful purpose;

• to solicit others to perform unlawful acts;

• to violate any laws or regulations;

• to infringe our intellectual property rights or the rights of others;

• to submit false, misleading, or fraudulent information;

• to harass, abuse, threaten, defame, or discriminate against others;

• to upload malicious code, viruses, or harmful software;

• to spam, phish, scrape, crawl, or harvest data from the site;

• to interfere with the security, operation, or performance of the Services;

• to use the site for resale, unauthorised commercial exploitation, or competitive analysis without our written permission.

We reserve the right to terminate or restrict your use of the Services for violating any prohibited use.

SECTION 15 - AGENT AND AUTOMATED ACCESS

This section applies if you use, allow, enable, or cause the deployment of any bot, scraper, crawler, autonomous software, or agent to access or interact with the Services.

No automated system or agent may access or interact with the Services in a way that:

• disguises or conceals that it is automated;

• bypasses rate limits, access controls, or bot-detection measures;

• mimics human activity for deceptive purposes;

• places excessive load on the site;

• extracts data, content, pricing, reviews, or listings for reuse without our consent.

We may limit, block, suspend, or terminate automated access at any time.

SECTION 16 - TERMINATION

We may suspend or terminate your access to the Services at any time and without prior notice if we believe you have violated these Terms, applicable law, or the rights of any third party.

Any obligations or liabilities incurred prior to termination shall survive termination where appropriate.

The sections of these Terms that by their nature should survive termination shall continue in effect, including without limitation those relating to intellectual property, disclaimers, limitation of liability, indemnity, governing law, and dispute-related provisions.

SECTION 17 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, the Services and all products and content provided through the Services are provided on an “as is” and “as available” basis without warranties, representations, or conditions of any kind, whether express or implied.

We do not guarantee that:

• the Services will be uninterrupted, secure, or error-free;

• the site will be free from viruses or harmful components;

• product descriptions, listings, specifications, or content will always be accurate, complete, or current;

• products will meet every individual expectation, preference, device setup, compatibility requirement, or intended use.

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, accuracy, and non-infringement.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded under applicable consumer law.

SECTION 18 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pluginerds Shop, Pluginerds, its owners, officers, employees, contractors, affiliates, licensors, service providers, fulfilment partners, and Shopify and its affiliates shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including without limitation loss of profits, loss of revenue, loss of opportunity, loss of savings, loss of data, business interruption, or replacement costs, arising from or related to:

• your use of or inability to use the Services;

• your purchase or use of any product;

• delays in shipping or delivery;

• customs issues, import restrictions, or local regulatory issues;

• product incompatibility where relevant product information was made available;

• misuse, incorrect installation, or failure to follow product instructions;

• any errors or omissions in content.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to any order or use of the Services shall not exceed the amount you paid to us for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

SECTION 19 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pluginerds Shop, Pluginerds, Shopify, and our affiliates, officers, directors, employees, agents, contractors, licensors, service providers, and fulfilment partners from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to:

• your breach of these Terms;

• your violation of any law or regulation;

• your infringement of any third-party right; or

• your misuse of the Services.

SECTION 20 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed from the Terms and shall not affect the validity and enforceability of the remaining provisions.

SECTION 21 - WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms, together with any policies posted on our website, constitute the entire agreement between you and us regarding your use of the Services and supersede any prior agreements, communications, and understandings.

SECTION 22 - ASSIGNMENT

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate our rights and obligations under these Terms at any time without notice to you.

SECTION 23 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have jurisdiction over any dispute arising out of or relating to these Terms or your use of the Services, except where mandatory consumer protection laws in your country of residence require otherwise.

SECTION 24 - CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, amend, or replace any part of these Terms by posting changes to our website. It is your responsibility to check this page periodically for updates. Your continued use of the Services following the posting of changes constitutes acceptance of those changes.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Pluginerds Shop
Operated by Pluginerds

Email: pluginerds01@gmail.com

Address:
Pluginerds
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom